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All orders are processed within 1-4 business days.  Expected delivery is 3-10 business days following shipment date.  We are located in the Midwest so sometimes winter weather may cause a delay.  If your concerned, let us know and we will update you on status. 

    It is your responsibility to provide correct shipping info. We are not responsible for lost or stolen packages once they are recorded as delivered.  Please ensure you have a secure location for your deliveries. 



    We are confident you will love your purchase and customize our sizing to reflect the same recommendations we would make face to face.  However, we realize that sometimes it isn't going to be love.  All returns must be approved via email - email us at to initiate your return or exchange.

    We offer the following return options:

    • Ship to us at your expense and we will issue a refund in the form of an electronic gift card via email or refund to your original payment method. Purchases containing a free gift item will receive refund via electronic gift card only. 
    • Exchange for same item in a different size - ship to us at your expense and we will cover shipping back to your on the size exchange.  All exchanges must be approved prior to sending item back to be certain we have the exchange available.  We will only hold an item for an exchange for 5 days.  
    • Sale items discounted 40% or more are FINAL sale and cannot be returned or exchanged 
    Returns/Exchanges must be initiated and approved via email to within 10 days of delivery or the date your order becomes available for pickup.  Items must be unworn, unwashed, free of odors, pet hair and with all tags attached. Lola Cerina logo tag must be attached to all items.  Returns/Exchanges not meeting these guidelines will not be accepted. 
    Please note: The original shipping charge is non-refundable and you are responsible for paying return shipping. 

    Final Sale/Non-Returnable - Accessories, Jewelry, Intimates and Final Sale Items are NOT returnable.
    CONTACT US - Please email us at and we will do our best to respond within 1 business day.